Build a claim file before repairs
Preserve evidence without delaying emergency steps needed to prevent additional damage. Keep the policy, declarations, endorsements, photographs, dates, prior maintenance, inspection findings, estimates, invoices, and communications.
- ✓ observed damage and discovery date
- ✓ suspected cause separated from confirmed professional findings
- ✓ temporary mitigation and why it was necessary
- ✓ bird exclusion, cleanup, roof, electrical, insulation, and finish repairs as separate scopes
- ✓ deductible, exclusions, limits, proof-of-loss, and notice deadlines